Gap Uses AI to Overhaul Its Marketing Machine — Here's the Playbook
Gap Inc. partnered with Google Cloud, Zeta Global, and Publicis Sapient to personalize customer outreach and accelerate campaign delivery across its brands using AI. For SMB owners, this is the enterprise version of what's already available to you: AI-driven email personalization, faster creative testing, and automated customer segmentation. If a legacy retailer like Gap is rebuilding its marketing org around AI, the technology is no longer experimental — it's competitive infrastructure.